Senior Service Coordinator Required!
Meridian Park – LE19
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BE Recruitment are currently looking for a Senior Service Coordinator working within a fire & safety solutions company based in LE19, Meridian.
This is a role which focuses on leadership within a customer service based role, ensuring customer enquiries are being handled efficiently, as well as coordinating operations engineers, planning, supporting with administration tasks & appointments.
*Must have leadership / operational experience*
Shift:
- Monday to Friday – 08:30 – 17:00
Pay:
- £27,000 – £30,000+ P/A (Negotiable)
Additional Benefits:
- Monthly & Quarterly Bonuses
- Team events, nights out, events, parties, lunches etc…
- Long-term progression / investment in development.
Day to Day duties:
- Leadership – Leading a team by example with high levels of accountability for team performance.
- Monitoring Performance – Ensuring the helpdesk team are completing all daily tasks including scheduling, invoicing and communication with clients Escalation point for complex queries & complaint resolution. Auditing project / service-related activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
- Reporting – Producing dynamic reports suitable for Management review and managing team performance using the data. Investigate & action EMCS Reports. Create audience appropriate service reports for management & clients.
- Efficiency – Logistically efficient scheduling of site visits for technicians and or sub-contractors, ensuring that compliance schedules are adhered to. Review job completion and engineer revisits to improve first time fix rates.
- Communication – Clear communication with clients and engineering team on scheduled scope of works. Maintaining flow of information between technicians and clients. Responding to client requests via phone & email, ensuring KPIs are met. Reviewing engineer job reports prior to issuing to client to sense check for spelling, punctuation, grammar and clarity of information provided.
- Client Management System – Maintaining current customer records using the management software. Creation of new jobs and the associated project files. Compilation of project files to include all completion certificates, manuals and drawings. Add/update site, assets, contacts & contract costings.
- Ordering Equipment – Coordinating the ordering / collection of parts for jobs as required. Ordering Access / Plant equipment where required
- Contractor Management – Ordering the activities of Sub Contractors where required. Monitoring and reporting on subcontractor performance for compliance with agreed KPIs.
- Invoicing – Producing invoices for service-related work. Ensuring the Helpdesk Team are invoicing/progress invoicing on a daily basis at the earliest opportunity on job/stage completion. Handle invoice queries – escalating to Service Managers as required.
- Engineer Callout / Alarm Monitoring – Setting up new monitoring accounts with EMCS. Call out rota amendments and distribution to EMCS, engineering team & Service Managers.
- Admin – General administrative duties. Hotel bookings. All reasonable requests from the Service Manager.
Desired Skills:
- Strong leadership skills – Ability to manage & lead a team, holding yourself accountable for performance.
- Problem solving – Taking responsibility in problem solving and conflict resolution.
- Customer service skills – Deliver exceptional customer service – going the extra mile!
- Excellent work ethic & attitude to work
- Strong communication skills
- Team skills – Ability to work within a team, motivating the team & building strong relationships – providing clear direction
- IT Skills
DON’T WAIT APPLY NOW!!
If you are interested, please apply now
For more information, please contact BE Recruitment Leicester 01164826500
If you haven’t heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.
We act as an employment business in relation to this vacancy.
BE Recruitment is an equal opportunity recruiter and therefore we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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