Enderby, Leicestershire

Job Description & Purpose

The primary role is to take full responsibility of payroll and timesheet entry onto client portals and internal system. Make contact with all new clients to introduce yourself and build a relationship, to ensure both parties are aware and understand one another’s deadlines, timesheet procedures and methods, paying special attention to client portals i.e., Neuven and GRI and order numbers. Time management is key, all timesheets to be sent out by 3pm on a Friday by email requesting they are completed by 3pm Monday, keeping all relevant parties updated if there are any late or missing timesheets past that deadline to ensure clear communication to our outsourced payroll partners.

Responsibilities

• Attention to detail and time management are essential, as you are working to tight deadlines
• Assertive communication, empathy and compassion is key to create a win win situation when conflict arises
• Keeping accurate records and working in accordance to Employment Legislation and best practice, paying particular attention to GDPR guidelines.
• Update relevant Managers/Directors or team members on overdue or missing timesheets where the client is not complying to the pre agreed procedure
• To competently learn and demonstrate BE systems – Recruso, Temp Hero & Citation.
• Monitor Payroll and Accounts inboxes
• Liaising with external payroll partners in a professional and timely manner ensuring all payroll reports are sent by the deadline provided.
• Dealing with all pay queries quickly and efficiently by liaising with the worker, clients and payroll providers if necessary.
• Ensuring all New Starter details are provided to external payroll providers in accordance with GDPR regulations.
• Dealing with Temporary Worker Holiday requests according to the process set out in the Branch Operating Manual.
• Reporting Holiday bookings and accruals to the Directors on a weekly basis
• Dealing with any Driver PCN’s and updating the Toll Tracker
• Distributing, chasing and implementing all Terms of Business, New Client Forms and AWR forms to ensure compliance and updating the Client Audit tracker.
• Ensuring compliance with National Minimum Wage legislation
• Ensure weekly compliance reports are completed for Temporary Workers details, ID and driving licences remain up to date.
• Providing support for the Accounts Manager when necessary including margins, invoicing and reporting.
• Providing cover for the Compliance Manager and Branch Administrator

Qualifications

• Strong administration or customer service background
• Strong verbal, written, and organisational skills
• 3 year min administration experience

Strong customer service background

Job Description & Purpose

The primary role of the Compliance Manager ensures that the company adheres to legal standards and internal policies. The job includes developing, implementing and enforcing compliance programs, conducting audits, and providing guidance to staff. The purpose of the role is to minimise risk, promote ethical behaviour, and ensure that the company operates within the boundaries of relevant laws and regulations in relation to Temporary Recruitment.

The secondary role is to take assist with payroll and time sheet entry onto client portals and internal system. Make contact with all new clients to introduce yourself and build a relationship, to ensure both parties are aware and understand one another’s deadlines, time sheet procedures and methods, paying special attention to client portals i.e. Neuven and GRI and order numbers. Time management is key all time sheet to be sent out by 3pm on a Friday by email requesting they are completed by 3pm Monday keeping all relevant parties updated if there are any late or missing time sheets past that deadline to ensure clear communication to our outsourced payroll partner.

Responsibilities

• Attention to detail and time management are essential you will be working to tight deadlines .
• Assertive communication, empathy and compassion is key to create a win win situation when conflict arises with our temporary workforce.
• Keeping accurate records and working in accordance to Employment Legislation and best practice, paying particular attention to GDPR guidelines.
• To competently learn and demonstrate BE systems – Recruso, Temp Hero & Citation.
• Overseeing the upload of new candidates by the Branch Administrator to ensure compliance and making “live” in Recruso once satisfied with Right to Work, ID etc
• Issuing Key Information Document, Assignment Details and Holiday Process to new temporary workers.
• Monitor Support and Info inboxes and dealing with all incoming emails in a timely manner.
• Ensuring all New Starter details are provided to external payroll providers in accordance with GDPR regulations.
• Distributing, chasing and implementing all Terms of Business, New Client Forms and AWR forms to ensure compliance and updating the Client Audit tracker.
• Ensuring compliance with National Minimum Wage legislation.
• Ensure weekly compliance reports are completed for Temporary Workers details, ID and driving licences remain up to date.
• Conducting monthly shared details for Temporary Workers in accordance with Modern Slavery legislation
• Every 16 weeks conduct a Working Time Directive report from Recruso to ensure no driver is working over the 60 hours a week average legal limit.
• Completing KPI reports for Clients e.g. Sertec
• Undertaking client audits to ensure a Clean Pass.
• Assisting the Payroll Manager with processing payroll for a set of particular clients/cost centres.
• Providing support for the Accounts Manager when necessary, including cash posting, invoicing and reporting.
• Providing cover for the Payroll Manager and Branch Administrator.

Qualifications

• Strong administration or customer service background
• Preferable experience in a similar role in compliance
• Preferable experience within the recruitment sector or working with people management
• Strong verbal, written, and organisational skills
• 2 years min administration experience
• Strong customer service background