CSA / Account Coordinator

KEY TASKS

• Input of Bookings from Customers
• Customer liaison
• Partner liaison
• Key account management
• dealing with queries and complaints Dealing with internal departments to resolve customer issues
• Ensure customers’ needs are met
• Client retention
• KPI production Possible
• Customer Service facilitation tasks

ESSENTIAL SKILLS AND QUALIFICATIONS

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Possess the ability to maintain positivity when working under pressure re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Have strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

WHAT WE CAN OFFER YOU

• A role in a successful, dynamic company
• Be a part of a strong team of performance driven colleagues
• Competitive salary
• Great future career prospects for advancement
• A professional working environment

If you are interested, and wish to work in a friendly and truly great team, please APPLY ONLINE NOW or call our Tamworth office on 01827 488012

We act as an employment business in relation to this vacancy.

BE Recruitment is an equal opportunity recruiter and therefore we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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