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Service Coordinator Required!

Meridian Park – LE19


BE Recruitment are currently looking for a Service Coordinator working within a fire & safety solutions company based in LE19, Meridian.

This is a customer service based role, dealing with customer queries, coordinating operations engineers, planning, admin & booking appointments.


  • Monday to Friday – 08:30 – 16:30 or 09:00 – 17:00


  • £22,000 – £24,000 P/A (Negotiable)

Day to Day duties:

  • Logistically efficient scheduling of site visits for technicians and or sub-contractors, ensuring that compliance schedules are adhered to
  • Clear communication with clients and engineering team on scheduled scope of works
  • Responding to client requests via phone & email, ensuring KPIs are met.
  • Maintaining current customer records using the management software.
  • Auditing all project / service-related activities making sure outstanding works, or works requiring further works, are completed in a timely manner.
  • Investigate & action EMCS Reports.
  • Setting up new monitoring accounts with EMCS.
  • Call out rota amendments and distribution to EMCS, engineering team & Service Managers.
  • Add/update site, equipment & contract info on IT Systems.
  • Create/book in jobs on IT Systems.
  • Check, complete & invoice jobs to include part invoicing where required.
  • Populate and program from engineer’s electronic dockets further works actions.
  • Create service reports
  • Create / book-in sub- contractor purchase orders
  • Day to day labour allocation responsibility
  • Monitor Daily Invoicing and Exceptions.
  • Monitor engineer return to site visits and allocate labour
  • Monitor Inspection Performance
  • Handle invoice queries. Escalate as required.
  • Maintenance, Invoicing Statistic Monitoring.

Desired Skills:

  • Positive attitude
  • Self Motivated
  • Communication skills & professional manner
  • Ability to work within a team
  • Relationship building skills
  • Customer service skills
  • Problem solving skills
  • IT Literate
  • Organisation abilities


If you are interested, please apply now

For more information, please contact BE Recruitment Leicester 01164826500

If you haven’t heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.

We act as an employment business in relation to this vacancy.

BE Recruitment is an equal opportunity recruiter and therefore we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Information

Job Reference: LE19ceeedeeeess_1705663390
Salary: £22000 - £24000 per annum
Salary From: £22000
Salary To: £24000
Job Industries: Admin and Secretarial
Job Locations: Leicester, Leicestershire
Job Types: Permanent
Apply Now